If we're meeting for the first time, my name is Ken Edmonds. And on this blog, I share information to help managers get better at managing people, growing their profit, and achieving success in every area in their department.
In my experience working in the copier business, something I saw happens way too often was an owner would walk up to his best technician and tell him, “Congratulations! You're our new manager!” Then they turn around and walk away. And that was the end of their training.
Here is one experience where that happened. A technician who was probably one of the better technicians I met in my career was very good at fixing equipment. So the company wanted him to step up and be a supervisor and promoted him to the position of supervisor, but they didn't give him any training.
It was interesting because I got to see him struggle and try to succeed in leading his team. But he failed at that. The result was he quit working for the dealer and went to work...