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Helping Managers Learn the Pattern of Success

 With decades of  management experience, I help untrained and under-trained managers learn the skills to manage their team and serve customers successfully.

Service Management Training

I offer industry specific training for the BTA channel helping both new and seasoned service managers improve their skills.  This includes focusing on people management, leadership development, and managing to important metrics.

Troubleshooting Training

I offer online training for technicians to help them become better at correctly identifying and repairing equpipment.  If a dealer is a BTA member, they can register through the BTA and receive a discount on the training.

Management Training

I help owners and managers  enhance their leadership style, motivate their teams to achieve maximum results, and deliver world class customer service.

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