Over my 30-plus years in various roles within our industry, one common issue I’ve seen is the need for service managers to share knowledge. In my travels, working with two different manufacturers, I saw dealers constantly struggling to re-invent the wheel.
I became convinced that individual service managers, and our industry as a whole, had the opportunity to get better if there was a way for them to share ideas.
In most cases, the opportunities are not open to service managers. I attend BTA events regularly and there are two things I notice: there isn’t much content for service managers, and there are not many service managers attending even when there is content available. I do see owners and sales managers all the time, yet service generates the majority of the profit in a dealership. So it makes me wonder why these events aren’t more geared toward service.
Most Service Managers Don’t Share
I believe that several factors create this situation. Service managers usually come from a technical background and like to solve their own problems. I know that I am guilty of this at times. Our background drives us to try and be heroes, but it impedes our progress.
Continue reading in the free Member's area or in ENX Magazine https://www.enxmag.com/twii/service-management/2019/03/servicing-your-own-future-exploring-new-roadways-to-information-for-service-managers/
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