A Day in the (Training) Life: Service Managers Gain a Wealth of Info at Visual Edge Technology Event

I had the privilege of attending the training program that was provided for the service managers of the various Visual Edge Technology companies.

Visual Edge Technology is interesting in that it buys successful dealerships, and then provides back-office support while allowing each company to continue to operate the way it did prior to being purchased.

Because of this, many of the service managers in the room had never met, and many had never even spoken to each other before this program. They had a variety of backgrounds, with a number of them never having had any formal training as a service manager—they had learned their craft the hard way. Additionally, the experience levels ranged from very recent promotions to managers with decades of experience.

The Event

The training program was co-located with the ITEX show in Las Vegas, May 16-17. In addition to the service managers, the sales managers and company presidents were also there for training. While each group received an education tailored to their responsibilities, they all were shown a unified approach to becoming better dealers in all aspects.

Continue reading in the free member's area or in ENX Magazine    https://www.enxmag.com/twii/service-management/2018/06/a-day-in-the-training-life-service-managers-gain-a-wealth-of-info-at-visual-edge-technology-event/