# 22nd Century Management

> Live and on-demand Service Manager Training for the copier, imaging, and MSP industries — leadership, mentoring, and the service metrics that matter — taught by Ken Edmonds, a 30+ year service-side veteran of the industry.

22nd Century Management is the official provider of the BTA Service Academy. Every track includes the AI Course for Service Managers. Training is available live (instructor-led, online, cohort-based) or on-demand (self-paced video, same curriculum). A corporate license is available for companies that want to cover their whole team.

## Courses

- [Live Service Manager Training](https://22ctymgmt.com/live-service-manager-training): 25-week, live online BTA Service Academy program — management, coaching, metrics, and the AI Course for Service Managers. $2,799 (BTA member) / $3,299 (non-member, includes 1-year BTA membership).
- [Management in the Office Equipment Industry](https://22ctymgmt.com/management-in-the-office-equipment-industry): 15-week, live online leadership program for managers and supervisors across the dealership, not just service. $1,199.
- [On-Demand Service Manager Training](https://22ctymgmt.com/on-demand-service-manager-training): Self-paced video versions of both live courses, same curriculum and required reading. $799 (Service Manager Training) / $499 (Management in the Office Equipment Industry).
- [AI Course for Service Managers](https://22ctymgmt.com/ai-course-for-service-managers): Practical AI skills for the service department — agent fundamentals, platform selection, prompt engineering, security, data connections, testing, and governance. $299 on its own, or included free with the live Service Academy.
- [Corporate License](https://22ctymgmt.com/corporate-license): Company-wide license covering the full on-demand library plus one live cohort, for teams and dealerships. Custom quote.

## Company

- [About Ken Edmonds](https://22ctymgmt.com/about)
- [Testimonials](https://22ctymgmt.com/testimonials): Video and written reviews from service managers and directors at dealers across North America.
- [Contact](https://22ctymgmt.com/contact)

## Contact

- Phone: 336-653-3699
- Email: ken@22ctymgmt.com
- Address: 5130 ABC Road, Lake Wales, FL 33859