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Interesting Times Ahead- How Will New Inkjet Devices Impact the Service Department

This article originally appeared in ENX Magazine

An old curse says, “May you live in interesting times.” The idea being that boring times were times of security and peace and interesting times more associated with trouble and danger. In our industry, I am concerned that interesting times lie in our near future.

Portents of the Coming Change

I have had the opportunity to visit both GraphExpo and the BTA meeting in Asheville recently, and I walked away amazed at the things I saw and heard. At GraphExpo, it seemed that several of the manufacturers devoted more booth space to devices outside of the traditional production print environment. There was also a significant shift toward inkjet devices both in the high-end industrial printing environment as well as toward specialty devices like wide format.

At the BTA meeting, one recurrent topic was Managed Network Services (MNS). Both during the dealer roundtable discussion and during presentations this subject was addressed as...

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